1. Downloading and Use of Materials
This Refund and Cancellation Policy is subject to change at any time. The published version at the time of the request will be the version used to determine your refund eligibility. Requests for refunds must be made in writing and can be submitted using the CONTACT option in the menu above. Requests must include the name provided at time of enrollment, a detailed account giving the reason the student wishes to withdraw, and why student feels a refund should be issued.
Basis upon which refunds are considered:
The coupon codes we issue and authorize are subject to the following terms and conditions:
- All content is protected by copyright law and may be subject to other restrictions as well. THE COMPANY retains all rights, including copyrights, in the data, images, audio and video clips, software, documentation, text, and other information available on or contained in the Site (collectively, the "Materials"). Users may download the Materials subject to these Terms and Conditions, provided that all copyright and other proprietary notices contained on the downloaded Materials are retained.
- The Materials are made available for use without requiring you to first obtain permission, but only for your limited, non-commercial, personal training.
- THE COMPANY expressly prohibits the use, copying, display, publication, distribution, transmission, modification, reposting or exploitation of any Materials downloaded from the Site for any commercial or non-personal purposes, and permits only the limited purpose mentioned above.
- While THE COMPANY makes a reasonable effort to ensure that the Materials on the Site are accurate and up-to-date, THE COMPANY makes no representations or warranties as to the fitness of the Materials for your training purposes, or the accuracy of the data and information contained in the Materials. THE COMPANY assumes no liability or responsibility for any errors, omissions or deficiencies in the content of the Materials.
- Your use of and browsing on the Site are done at your own risk. Neither THE COMPANY nor any other party involved in creating, producing, delivering or maintaining the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site or any of the Materials on the Site. Without limiting the foregoing, all Materials on or downloaded from the Site are provided "AS IS" WITHOUT A WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE.THE COMPANY assumes no responsibility, and shall not be liable for, any damages to your computer equipment or other property on account of your access to, use of, browsing in, or downloading of any Materials from the Site, including, without limitation, damages due to viruses that may be embedded in the Materials.
- Any party wishing to use any of the Materials from the Site, for any purpose other than the limited purposes identified above, must request and receive prior written approval from THE COMPANY. Permission for such use will be considered, and possibly granted, on a case-by-case basis, at the sole discretion of THE COMPANY.
- The Site may presently or subsequently contain links to the sites of other parties. THE COMPANY has not reviewed, and is not obligated to review; all of the sites linked to the Site and is not responsible for any of the content on any linked sites. If THE COMPANY provides these links, it does so solely as a convenience, and such a link does not imply THE COMPANY endorsement, sponsorship or affiliation with the linked site. Your choosing to connect to another site through a link on the Site is your own decision and shall not be deemed to have been induced by THE COMPANY merely because THE COMPANY provided the link. By choosing to link to another site, you will be assuming any and all of the risks that may exist with respect to such site and/or the content on such site.
- The Site (excluding links to Web Sites operated by others) is controlled and operated by THE COMPANY through its selected host. Although THE COMPANY has made no effort to publish the Site elsewhere, the Site is accessible in all fifty U.S. states and in other countries have laws that may differ from those of Pennsylvania and from each other. In the interest of establishing a predictable legal environment in which to publish, access and use the Site, you will be deemed to agree, by virtue of your accessing and/or using the Site, that all matters arising from or relating to the use and operation of the Site will be governed by the laws of the State of Pennsylvania, without regard to its conflict of laws principles. You further agree that all claims you may have arising from or relating to the operation or use of the Site will be heard and resolved in Pennsylvania or in the federal district court for Pennsylvania. In this regard, you consent to the above-designated courts having personal jurisdiction over you, and you stipulate to the fairness and convenience of proceeding in such courts. You further agree not to assert any objection to proceeding in such courts. If you choose to access the Site from locations other than Pennsylvania, you will be responsible for compliance with all of the local laws of such other locations.
This Refund and Cancellation Policy is subject to change at any time. The published version at the time of the request will be the version used to determine your refund eligibility. Requests for refunds must be made in writing and can be submitted using the CONTACT option in the menu above. Requests must include the name provided at time of enrollment, a detailed account giving the reason the student wishes to withdraw, and why student feels a refund should be issued.
Basis upon which refunds are considered:
- ADMIN FEE: An administration fee of 10% of the full, undiscounted, program cost, will apply to all refunds. There are no exceptions.
- If a parent or primary caregiver has enrolled in the program, but has not entered the course nor attended a support session with the Behavior Support Specialists and the period between enrollment and notification of withdrawal does not exceed 30 days from the enrollment date, a refund will be issued for the full amount of the course fee, less the Admin Fee.
- If a parent or primary caregiver has entered the online course component of the program, completed any amount of coursework, and the period between enrollment and notification of withdrawal does not exceed 30 days from the enrollment date, any refund due will be calculated based on the percentage of the course completed as of the last date of activity on the Learning Management System (LMS). This will only apply up to the point of 50% of the coursework being completed.
- After fifty percent (50%) of coursework has been completed, irrespective of the amount of time passed, THE COMPANY'S obligation is considered complete and it may retain the full tuition.
- If the program is paid for in full and in advance, whether at full tuition, at a discounted tuition, or as part of a promotion, refund requests are accepted for consideration within 30 days of the date upon which tuition, or any part of tuition, is received by THE COMPANY.
- PAYMENT PLANS: If tuition is being paid via a PAYMENT PLAN, then enrollment in the program covered by the payment plan are subject to the same terms as if tuition is paid for in full and in advance. For these purposes, Tuition is considered to have been received by THE COMPANY upon signing of the payment plan agreement.
- If the period between enrollment and notification of withdrawal exceeds 30 days from the enrollment date, whether coursework has been started or not, an application for refund may still be submitted up until 90 days from enrollment date. However, THE COMPANY is under NO obligation to refund the tuition. Consideration will be given to the refund request, and the student will be notified within 30 days from the request for refund submission date as to the success of the application. Once a decision has been made and the student notified, all decisions are final and THE COMPANY will not enter into further discussion.
- If the program is paid for in advance, the maximum refund given after the 30 refund period will be 50% of any courses not entered, however there is no refund guaranteed in this case.
- Under the terms of having entered into a PAYMENT PLAN agreement, all decisions regarding refunds or forgiving of agreed payments, are at the sole discretion of THE COMPANY and decisions regarding such are final and discussion will not be entered into.
- There will be no refunds granted on any course or series of courses or examinations at any time following 90 days from enrollment date.
- Once a request is submitted, THE COMPANY has up to 30 days from the date the request is received to determine if a refund will be issued and the amount that will refunded.
- The Date of Determination is the date upon which the parent or primary caregiver receives notice of the outcome of the refund request.
- Refunds will typically be paid within forty-five (45) calendar days of the Date of Determination.
- Any refund paid by THE COMPANY will only be issued to the party who made payment to THE COMPANY, even if payment was made on behalf of the participant.
- TECHNICAL ISSUES: Refunds are not available for students who have experienced technical issues. Although we work hard to do everything possible to avoid issues, many aspects of the technology fall outside of our control such as hosting and server functionality.
- FAILURE TO USE COUPON CODES: Refunds will not be available for failure by user to use coupon codes. Students that either forget to enter a coupon code, or receive said coupon code after the course has been paid for, are no longer eligible for the discount related to that code.
- UNAUTHORIZED CODE USE: Refunds will not be given to anyone who utilizes a coupon code not belonging to them, their employer, or without exclusive permission from THE COMPANY.
- If a participant enrollment is cancelled and they have completed less than 50% of the coursework, a $200 fee will apply and will be deducted from a refund due. If a participant’s enrollment is cancelled, and they have completed 50% or more of the coursework, there is no refund available. Exceptions and variations to this fee are entirely at the discretion of THE COMPANY and will be determined on a case by case basis.
The coupon codes we issue and authorize are subject to the following terms and conditions:
- The coupon code must be entered by the participant at the time of making payment for the program. Failure to do so does not entitle the user to a refund of the coupon discount amount after the purchase for the enrollment is complete. We cannot retroactively apply coupon discounts for program purchases already completed. All coupon codes we issue are non-negotiable.
- Unless specifically noted, coupons are valid for one use per customer.
- We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
- Discount coupons may not be used on orders which have already been discounted.
- Any variation of coupon code terms and conditions is entirely at the discretion of the company.
- If a student’s program is put on hold or is not accessed for a period of six months, the account will be locked. The account can be re-activated upon payment of a $50 re-activation fee. The re-activation fee will cover all costs associated with reactivation of the account and all administration costs.
- THE COMPANY reserves the right to contact a participant for the purposes of promoting products and/or services, when said subscriber has provided contact information as part of enrollment. Personal subscriber information will never be shared with a third party and THE COMPANY will make every effort to protect and keep private said information at all times.